> 

Q&A

  • iroha
  • iroha mini
  • iroha FIT
  • iroha FIT
  • iroha stick
Q: Where are iroha products sold?
A:
Please view the SHOP LIST page of this website.
Please also contact us directly if there are no listed stores in yourlocation.
Q: Are iroha products battery powered?
A:
iroha products are powered by a rechargeable battery.
All chargers, cables and adaptors required are included in the product.
■Charging Time: Approx. 120min
■Continuous Usage Time: Approx. 90min at full power.
Q: What are the differences between the three products?
A:
Due to their different shapes, each can be used in a different manner.
Please view each ITEM page for details.
Q: How are they different to products from other brands?
A:
With iroha's pioneering Soft Touch material, they are softer to the touch than any other product on the market, featuring a gentle quality when in contact with skin.
Q: Are they safe and hygienic?
A:
The body of the iroha products are created from FDA-Approved Food Grade Silicone.
With iroha's water-resistant design, it can be washed with ease for easy maintenance.
Q: Can I use iroha products in a bath?
A:
Although the iroha products are water-resistant, they are not submersible so please refrain from use in a bath or inside water.
Q: Are iroha products soap-washable?
A:
Please use cold or tepid water to wash the iroha products. For further cleaning, please use a mild soap.
(WARNING)
※Please do NOT boil or leave inside washing agents for prolonged periods of time.
※Please do NOT use Alcohol or other highly acidic or alkaline cleaners as this may cause damage to the product.
Q: Can I use iroha products with oil or lubricants?
A:
Please use only water-based lubricants with iroha brand products.
(WARNING)
※Please do not use silicone-based lubricants, massage/baby-oil or other oil-based lubrication. This may cause deterioration of the product.
Q: How do I turn it on?
A:
Press and hold the + button to turn the product on. Press and hold the - button to turn it off.
Q: Are they difficult to control?
A:
Using only two buttons to turn the product ON and OFF and to cycle through power modes, the iroha brand products are simple to use.
Q: How many times can I use an iroha product?
A:
Times may vary according to factors such as usage frequency and conditions, but all iroha products are covered by a 1 year warranty.
Please contact us if you have any questions or feel your product is defective.
Q: How do I dispose of this product?
A:
Disposal of silicone items and rechargeable batteries differ from location to location so please contact your local municipality for further information.
Q: The Charging Base makes a rustling noise when I shake it - is it broken?
A:
The Charging Base includes a dehumidifying pack to preserve product quality. This is the cause of the rustling sound and is in no way a defect or broken product. This pack also does not pose any problems to the product's safety.
Q: How many vibration modes do the iroha products have?
A:
iroha products feature the following four modes.
LOW / MID / HIGH / PULSE
For further information, please view the ITEM page.
Q: Does iroha mini require batteries?
A:
The iroha mini runs on a sinlge AAA battery.
*There is one free tester battery included with the product.
Runs for approx. 5 hours.
Q: Can you use iroha mini in a bath?
A:
The iroha mini is waterproof up to 50cm.
Please avoid deeper waters or strong flows of water.
Q: How do you turn iroha mini ON?
A:
Simply press the power button once to turn on, and again to turn off.
Q: How many vibration types does iroha mini have?
A:
The iroha mini are a simple one-speed, one-pattern vibrator.
Q: How hygienic is iroha mini?
A:
By washing before and wafter every use thanks to iroha mini being waterproof,
the iroha mini is very hygienic.
Q: I've just bought my iroha mini but it doesn't work!
A:
The iroha mini comes with a three month warranty for defective items.
Please contact our customer service for any inquiries.
Q: How do I dispose of an iroha mini?
A:
Please contact your local authorities regarding disposal of electronic items and batteries.
Q: I've lost the User Manual!
A:
You can download the User Manual below:
iroha mini User Manual
Q: Can I was the iroha mini with water and soap?
A:
Please wash the item with mild soap and cold or tepid water.
<Warning>
*Do not separate Top and Bottom parts of the item when washing.
*Please do not use hot water when washing.
*Do not use any alcohol or highly acidic/alkaline cleaners as this may cause
deforming of the product.
Q: Can I use this product with lubricants or oils?
A:
Please only use water-based lubricants with the iroha mini
<Warning>
Silicone-based lubricants or lotions, massage oils, baby oils and other oil substances may cause deforming of the product.
Q: What does "iroha" mean?
A:
iroha is taken from the old Japanese alphabet. "I Ro Ha" being the first three letters, and just as ABC does in English, these three form a word to describe the “basics” or the “foundations” – which is what we hope to re-establish with the iroha brand.
Q: What do the product names mean?
A:
The names are drawn from the colors and shape of each item.
[MIKAZUKI] - A Crescent Moon
[MINAMO] - The reflection of the moon on rippling waters
Q: Are the iroha Mikazuki and Minamo waterproof?
A:
Yes, these two items are waterproof up to 50cm and so can be used in the bath and are easy to clean.
Q: What are the differences among the original iroha, iroha mini, and new iroha Mikazuki & Minamo?
A:
iroha is a sleek rechargeable item for external use.
iroha mini is a simple, portable, battery-powered item.
iroha Mikazuki & Minamo (herein M&M) is an elongated, rechargeable item featuring the same Soft Touch material as the original irohas.
Q: Please explain the difference between the two types.
A:
The shapes and sizes of the products are different. Pick one that offers you a style you like and feel comfortable with.
For more information, please view our specs page.
Q: How is iroha different from the other brands?
A:
WIth its soft form and flexible functionality, iroha M&M will gently adapt to your individual body. iroha M&M has also applied the unique Soft Touch material of the original irohas, giving it a very soft and supple finish. For more information, please view our ITEM page.
Q: How flexible is it?
A:
The product features a semi-flexible shaft to accommodate varying body shapes, but please beware excessive force when bending may cause the product to break.
Q: How do you turn it on/off?
A:
Turn the power on by pressing and holding the large round button. Turn the power off by pressing and holding the small round button.
Q: Are batteries necessary for iroha M&M?
A:
The iroha M&M items are rechargeable.
Connect the supplied cables and place the product in the Charging Case. Then,, close the lid for the product to charge.
Charging time: Approx. 120 minutes
Running time: Approx. 90 minutes (At max speed)
Q: How many vibration modes are there for iroha M&M?
A:
iroha M&M has 4 types of vibration modes. LOW: Slow, soft vibration; MID: Medium range vibration HIGH: Strong, fast vibration; PULSE: Rhythmical pulsing
Q: Is it difficult to operate?
A:
The power on/off and the vibration patterns can be easily controlled by two buttons.
Q: The charging lamp is not on and it is not charging properly.
A:
Please place the iroha in the charging case in the correct position before closing the lid.
(WARNING)
The supplied Charging Case for MIKAZUKI and that of MINAMO slightly differ in shape. Please use the appropriate Charging Case for your product. If your product is still not charging, please Contact Us here.
Q: Are iroha M&M safe to use?
A:
iroha M&M uses FDA approved silicone in its products which is harmless to the human body. iroha M&M is entirely washable, and it is recommended to wash it before and after use to keep clean.
Q: Are iroha M&M usable in the shower or bathtub?
A:
The iroha M&M are waterproof up to 50cm. Please avoid deep waters or strong flows of water. *When in use under water, make sure to use in a clean environment.
Q: Are iroha M&M washable with water and soap?
A:
Please clean the product with cold or lukewarm water.  Use soap or mild detergent to clean.
(WARNING)
※Please do NOT boil or leave inside washing agents for prolonged periods of time.
※Please do NOT use Alcohol or other highly acidic or alkaline cleaners as this may cause damage to the product.
Q: Is it ok to use it with lubricants?
A:
Please use water based lubricant ONLY.
(WARNING)
*Please do not use with silicone based lubricants, or oil-based products such as massage oil or baby oil. Usage of these substances may result in discoloring and/or deformation of the product.
Q: How many times can you use iroha M&M?
A:
Times may vary according to factors such as usage frequency and conditions, but both iroha M&M products are covered by a 1 year warranty. If there are any defects please Contact Us here.
Q: Can you charge the item overseas?
A:
We can not guarantee use outside of the country of purchase, doing so will void your warranty so please refrain from doing so.
(Voltage: AC 100~240V, 50/60Hz)
Q: How should I dispose of these items?
A:
Please contact your local authorities regarding disposal of electronic items and batteries.
Q: I have lost the User Manual.
A:
The instruction manual data can be downloaded here.
iroha instruction manual
Q: What are the differences between the new iroha+ and the original three iroha products?
A:
The iroha+ is a powered up version with new functions. Featuring the unique softness of the original iroha, the iroha+ has more dynamic shapes and a stronger motor, in a new waterproof structure.
Q: What are the differrences in the vibration speeds?
A:
The iroha+ features two stronger speeds that at highest are 1.5 times stronger than the original irohas, and a new pulse pattern.
Q: Is the iroha+ waterproof?
A:
Yes, the iroha+ can be submerged and used in depths of up to 50cm.
Q: What are the differences in each design?
A:
Each iroha+ has a structure that lends itself to certain uses. For further information please see the ITEM page.
Q: How does iroha+ differ from other products on the market?
A:
The iroha brand's unique Soft Touch Silicone feels incredible against the skin, with a soft, marhsmallow-like touch.
Q: How does the YORU open?
A:
The YORU's open lips allow you to squeeze inwards. Please do not stretch outwards as this may damage the product.
Q: How do you turn the iroha+ ON?
A:
Please press and hold the + Button to turn ON. You can press and hold the - Button to turn OFF.
Q: Is the iroha+ battery powered?
A:
The iroha+ uses a rechargeable battery.
Each product comes with a Charging Base, USB Cable and Wall Plug Adapter so please use these to charge the item.
■ Charging Time: Approx 120min
■ Running Time: Approx 60min at full power
Q: Can I use the Charging Base and cables I have for the original iroha Products?
A:
Yes, you can.
Q: Are the controls difficult?
A:
The iroha+ uses a simply two-button interface to cycle smoothly through its strengths/patterns.
Q: How safe are the iroha+'s materials?
A:
The iroha+ uses FDA Approved Silicone that is completely body safe.
Also, due to it being waterproof and easy to wash, the iroha+ is very hygienic.
Q: How do I wash the iroha+?
A:
Please use cold or tepid water to wash. If there are dirty areas please use neutral or mild soap.
<Warning> ※ Do not boil or wash with hot water.
※ Do not use any alcoholic toy cleaners as this may damage the product skin.
Q: Can I use iroha+ with oil or other non-water based lubricants?
A:
Please do not use any lubricant that is not water-based. This includes silicone based lubricants, oils like massage or baby oil, etc. This will void warranty and may cause damage to the product.
Q: Can I use TENGA Brand Lubricants?
A:
The iroha+ is compatible with TENGA's Play Gel or EGG LOTION products.
Q: How many times can I use the iroha+?
A:
While this varies on the method of use and maintenance by the user, the iroha+ comes with a 1 Year Warranty.
If you believe the product is damaged due to factory defect please contact us through the Contact Page.
Q: Can I charge my iroha+ overseas?
A:
We can not recommend nor be liable for use of the product outside of country of purchase due to differing electricity specifications.
Q: How do I dispose of the iroha+?
A:
The iroha+ contains a rechargeable battery, so please ask your local authority regarding disposal methods of items containing rechargeable batteries.
Q: I lost the User Manual
A:
Please download the User Manual here:
iroha+ User Manual
Q: Can I buy separate parts of the iroha+?
A:
Unfortunately we do not sell parts of the iroha+ separately.
If a part of your iroha: is broken or defective, please contact us through the Contact Page.
Q: How are the iroha stick and iroha mini different?
A:
While both the iroha stick and the iroha mini are waterproof and easily portable, the iroha mini is a single-button, single-speed vibrator with a solid body. The iroha stick features a dial to control the strength of vibration, a new silicone tip that is soft and dust-repellant, and a cap to make portability a breeze.
Q: Do I need to buy batteries for the iroha stick?
A:
The iroha stick runs on 1 AAA battery.
※ A tester battery is included, to check if product functions properly at purchase.
■ Running Time: Approx. 5 Hrs at max strength.
Q: Can I use the iroha stick in the bath?
A:
The iroha stick is waterproof up to 50cm. Please do not expose to strong water currents or depths over 50cm.
Q: How do I turn the product on?
A:
Upon purchase, an insulation sheet will be blocking the circuit inside the Battery Cover; please remove this sheet. Once this is removed, replace the Battery Cover and turn the Power Dial clockwise to turn on.

Q: Can I control the vibration strength of the iroha stick?
A:
Once the Power Dial is in the ON position, turning the dial further clockwise will make the vibration stronger.
Turning the Power Dial anticlockwise towards the OFF position will make the vibration weaker.
Turn the Power Dial all the way anticlockwise to turn the product OFF.
Q: How many vibration modes does the iroha stick have?
A:
The iroha stick has one continuous vibration mode. You can change the strength of vibration with the Power Dial.
Q: How hygienic is the iroha stick?
A:
The iroha stick is waterproof, meaning you can clean it easily with water. Please clean before and after every use and store in a hygienic place.
Q: I've just purchased the item, but it seems to have broken.
A:
We offer a warranty on the iroha stick, please contact us here for defect inquiries.
Q: How should I dispose of the product?
A:
Please dispose of the item according to your local disposal laws and regulations.
Q: I have lost the User Manual.
A:
You can download the User Manual here (pdf).
Click here to download.
Q: Can I wash the iroha stick with soap?
A:
Please wash the iroha stick with cold or tepid water. If you wish to use soap, please ensure the soap is a mild, neutral soap.

(Caution)
※ Do not remove Battery Cap when washing. If waterproof packing is dirty, please ensure not to get the electronic components wet, by cleaning with a dry cloth. ※ Do not boil or leave product submerged for extended periods of time. ※ Do not wash with alcoholic or acidic substances, as this may lead to product deformation.
Q: Can I use the product with lubricants, lotions or oils?
A:
Please only use water based lubricants with the iroha stick.

(Caution)
※ Do not use with silicone based lubricants, massage oils or other oils such as baby oils. This could lead to product damage, discoloration or deformation of product.