FAQ

Product FAQs

FAQs regarding iroha（YUKI・MIDORI・SAKURA）

What kind of product is the iroha?

iroha is a collection of three luxury vibrators, each with a different shape and manner of use, encased in a soft and supple silicone that’s gentle and silky smooth to the touch.
iroha is suitable for everyone, including first-time users.
What is the difference between the renewed iroha and the original iroha YUKI / MIDORI / SAKURA?

The products retain their user-friendliness and quiet motor, with new improvements to the shapes, simplified one button control, and an additional rhythm pattern.
In addition, the contours of the MIDORI and SAKURA have been refined for easier use.
What are the differences between the three products?

Due to their different shapes, each can be used in a different manner.
Please view the product page for details.
How do I turn the product on?

(flower mark)🌸 Push & Hold Control Button for 2~3 seconds to turn ON.
(flower mark)🌸 Press Control Button once to switch to the next vibration mode.
(flower mark)🌸 Push & Hold Control Button for 2~3 seconds to turn OFF.
How many vibration modes does it have?

The iroha has 3 Vibration Strengths + 2 Vibration Patterns
LOW: Slow, Soft Vibration
MID: Medium Range Vibration
HIGH: Strong, Fast Vibration
PULSE 1: Gentle and Strong Pulsing
PULSE 2: Rhythmic Pulsing

Please view the product page for details.
Do I need to buy batteries for the product?

This is a rechargeable item and does not require additional batteries for use.
To charge, plug the charging cable into a wall plug adapter and place the Product Body onto Charging Terminal.
※ Make sure the magnets are properly connected.
※ The product has to be placed in the correct orientation on the Charging Terminal to charge (Charging Cable towards the bottom of the product).
※ If connected properly, the Charging Lamp will blink slowly.
※ Wall plug adapter not included.
■ Charging time: approx. 120 min. (Rated Voltage DC 5V, 1A)
■ Running time: approx. 90 min. (Full Power)
Can I use the product in the bath?

The product is fully waterproof up to 50cm (Approx. 20 inches).
Please do not expose to strong water currents or depths over 50cm.
※ The exposed metal Magnetic Terminal on the Product Body will not cause an electric shock even if it is placed underwater.
※ The included USB Cable is not waterproof.
※ Use in water can expose your body to the water you are using it in. Please ensure that you are using the item in a hygienic environment.
Is it hygienic and safe to use?

The product is made of body-safe silicone that is non-toxic to the human body.
The product is fully washable and can be cleaned before and after use to keep it hygienically safe.
Can I wash it with soap?

Please wash with cold or tepid water. If using soap, please use only a mild, neutral soap.
※ Do not clean with hot water. Do not place in hot or cold water for extended periods of time.
※ Do not clean with alcohol or highly acidic/alkaline cleaners. This may cause disﬁguration of product.
※ Do not remove Battery Cap when washing.
Can I use the product with lubricants, lotions or oils?

Use only water-based lubricants with this product.
※ Do not use with silicone-based lubricants, massage oils or other oils such as baby oils. This could lead to product damage, discoloration or deformation of product, and will void product warranty.
Use of oil-based products with this item may cause malfunction, discoloration or deformation.
I just bought the product, but I think it might be broken.

Please look over the Troubleshooting tips in the User Manual.
If this does not resolve the issue, please contact us.
Can I use the charging bases / cases / cables and wall plug adapters from other iroha brand items?

Only the Wall Plug Adapters from other iroha items are compatible with the iroha. The charging cable for the iroha is unique, and is not compatible with any other iroha items.
Can I use other USB Cables available on the market?

“The USB Cable is a Magnetic USB Cable that was made solely for this product, and is not available elsewhere.
As such, please do not buy USB Cables from other vendors for use with this product.”
Please contact us should you lose your iroha USB Cable.
※ If there are any issues with the USB cable included with your product, it may be covered by our 1 Year Warranty, so please contact us.
There is no Wall Plug Adapter included. What should I do?

The product doesn’t include a Wall Plug Adapter. Please use a wall plug adapter you have available, or purchase one for use with the product.
The product can also be charged with a PC USB Port.
※ Please ensure the USB Port / Wall Plug Adapter you are using has an output of at least 5V1A to ensure no damage to either item.
Is there a Product Warranty?

This product is covered by a 1 Year Warranty from the date of purchase.
Please contact us if you have any problems within the warranty period.
How should I dispose of this product?

Please dispose of the item according to your local disposal laws and regulations.
I have lost my User Manual.

You can download all of our user manuals at our User Manuals Page below:

User Manuals Page

Back

Top of Page