Product FAQs

FAQs regarding iroha RIN+(HISUI・SANGO)

  • What kind of product is the iroha RIN+?

    The iroha RIN and its unique soft sphere tip is now available in a rechargeable model.
    The RIN+ is easy to hold with its stick-shaped body that’s longer than the original, and features 4 vibration strengths and 2 pulse patterns, with the soft spherical tip providing a unique sensation for insertable pleasure.

  • How are the iroha RIN and iroha RIN+ different?

    The iroha RIN is battery-powered, while the RIN+ is rechargeable. The RIN+ features additional vibration settings and a stronger motor, and is slightly longer than the RIN.
    The iroha RIN and RIN+ both feature an elongated shape and spherical tip.

  • Are there any functional differences between the colors?

    The colors are purely for aesthetic difference, so please choose the color you like the most!

  • How do I turn the product on?

    Push & Hold Button on Base of Product for 3 seconds to turn ON/OFF.
    ※ Turning the item on or changing vibration modes during charging may interrupt the charge. Attempting to charge the item during vibration will turn on the charging lamp and the item will turn off.

  • How many vibration modes does it have?

    The iroha RIN+ has 4 vibration strengths and 2 pulse patterns.
    After turning the item on by pressing and holding the button at the base of the product, press the button to cycle through vibration modes.

  • Do I need to buy batteries for the product?

    The iroha RIN+ is a rechargeable item and does not require additional batteries for use.
    To charge, attach the included USB Cable to the Magnetic Terminal on the product and connect the USB terminal to a USB port connected to a PC or wall-plug adapter.
    ■ Charging Time: Approx. 120 min (5V1A Lithium Ion Polymer Battery)
    ■ Running Time: Approx. 90 min (Full Power)
    If charging properly, the charging lamp will turn ON.

  • Can I use the product in the bath?

    The product is fully waterproof up to 50cm (Approx. 20 inches).
    Please do not expose to strong water currents or depths over 50cm.
    ※ The exposed metal Magnetic Terminal on the Product Body will not cause an electric shock even if it is placed underwater.
    ※ The included USB Cable is not waterproof.
    ※ Use in water can expose your body to the water you are using it in. Please ensure that you are using the item in a hygienic environment.

  • Is it hygienic and safe to use?

    The product is made of body-safe silicone that is non-toxic to the human body.
    The product is fully washable and can be cleaned before and after use to keep it hygienically safe.

  • Can I wash it with soap?

    Please wash with cold or tepid water. If using soap, please use only a mild, neutral soap.
    ※ Do not clean with hot water. Do not place in hot or cold water for extended periods of time.
    ※ Do not clean with alcohol or highly acidic/alkaline cleaners. This may cause disfiguration of product.

  • Can I use the product with lubricants, lotions or oils?

    Use only water-based lubricants with this product.
    ※ Do not use with silicone-based lubricants, massage oils or other oils such as baby oils. This could lead to product damage, discoloration or deformation of product, and will void product warranty.
    Use of oil-based products with this item may cause malfunction, discoloration or deformation.

  • I just bought the product, but I think it might be broken.

    Please look over the Troubleshooting tips in the User Manual.
    If this does not resolve the issue, please contact us.

  • Can I use the charging bases / cases / cables and wall plug adapters from other iroha brand items?

    Only the Wall Plug Adapters from other iroha items are compatible with this product.
    The charging cable is only compatible with the iroha mai, the iroha RIN+, and the iroha ukidama.

  • Can I use other USB Cables available on the market?

    The USB Cable is a Magnetic USB Cable that was made solely for this product, and is not available elsewhere.
    As such, please do not buy USB Cables from other vendors for use with this product.
    Please contact us should you lose your iroha USB Cable.
    ※ If there are any issues with the USB cable included with your product, it may be covered by our 1 Year Warranty, so please contact us.

  • There is no Wall Plug Adapter included. What should I do?

    The product doesn’t include a Wall Plug Adapter. Please use a wall plug adapter you have available, or purchase one for use with the product.
    The product can also be charged with a PC USB Port.
    ※ Please ensure the USB Port / Wall Plug Adapter you are using has an output of at least 5V1A to ensure no damage to either item.

  • Is there a Product Warranty?

    This product is covered by a 1 Year Warranty from the date of purchase.
    Please contact us if you have any problems within the warranty period.

  • How should I dispose of this product?

    Please dispose of the item according to your local disposal laws and regulations.

  • I lost my User Manual.

    You can download all of our user manuals at our User Manuals Page below:
    User Manuals Page

  • iroha
  • iroha mikazuki & minamo
  • irohaplus
  • iroha mai
  • iroha RIN
  • iroha rin plus
  • iroha stick
  • iroha petit
  • iroha smart vibe ring
  • iroha temari
  • iroha ukidama
  • iroha zen
  • iroha mini
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