Product FAQs

FAQs regarding iroha MIKAZUKI・MINAMO

  • What kind of product is the iroha M&M?

    The iroha MIKAZUKI and MINAMO are iroha’s vibrators that are insertable.
    *Please note that they should not be inserted anally as the product has no flared base.
    This iroha item comes with a unique Flexible Structure to allow the item to gently bend
    to accommodate the varying shapes and sizes of female pleasure zones.

  • How do the two items differ?

    Both the size and shape of the items are different, to allow for a range of sensations. Please choose the one that suits you!
    Please view the product page for details.

  • How far do they bend?

    The product bends slightly inwards, but it is not completely flexible. Please do not exert any further pressure once the product stops bending.

  • How do I turn the product on?

    Turn the power on by pressing and holding the large round button for 3 seconds. Turn the power off by pressing and holding the small round button for 3 seconds.

  • How many vibration modes does it have?

    iroha M&M has 4 vibration modes.
    LOW: Slow, soft vibration
    MID: Medium range vibration
    HIGH: Strong, fast vibration
    PULSE: Rhythmic pulsing

  • Do I need to buy batteries for the product?

    The iroha M&M items are rechargeable.
    Connect the supplied cable and place the product in the Charging Case, taking care to properly align the buttons. Close the lid to begin charging.
    ※ Please note that the item will not charge until the lid is completely closed..
    Charging time: Approx. 120 minutes
    Running time: Approx. 90 minutes (At max speed)
    If charging properly, the charging lamp will turn ON.

  • Can I use the product in the bath?

    The product is fully waterproof up to 50cm (Approx. 20 inches).
    Please do not expose to strong water currents or depths over 50cm.
    ※ The exposed metal Magnetic Terminal on the Product Body will not cause an electric shock even if it is placed underwater.
    ※ The included USB Cable is not waterproof.
    ※ Use in water can expose your body to the water you are using it in. Please ensure that you are using the item in a hygienic environment.

  • Is it hygienic and safe to use?

    The product is made of body-safe silicone that is non-toxic to the human body.
    The product is fully washable and can be cleaned before and after use to keep it hygienically safe.

  • Can I wash it with soap?

    Please wash with cold or tepid water. If using soap, please use only a mild, neutral soap.
    ※ Do not clean with hot water. Do not place in hot or cold water for extended periods of time.
    ※ Do not clean with alcohol or highly acidic/alkaline cleaners. This may cause disfiguration of product.

  • Are iroha M&M safe to use?

    iroha M&M is made of body-safe silicone that is non-toxic to the human body.
    iroha M&M is entirely washable, and it is recommended to wash it before and after use to keep clean.

  • Can I use the product with lubricants, lotions or oils?

    Use only water-based lubricants with this product.
    ※ Do not use with silicone-based lubricants, massage oils or other oils such as baby oils. This could lead to product damage, discoloration or deformation of product, and will void product warranty.
    Use of oil-based products with this item may cause malfunction, discoloration or deformation.

  • I just bought the product, but I think it might be broken.

    Please look over the Troubleshooting tips in the User Manual.
    If this does not resolve the issue, please contact us.

  • How do I clean the Charging Base?

    Always remove USB Cable from Charging Base before cleaning.
    Clean Charging Base with a wrung-out, damp cloth.
    ※ The Charging Base is not waterproof. Take care to keep it from becoming wet.
    ※ To avoid electric shocks, electrical damage or fire hazards, please do NOT submerge Charging Base in water.

  • Can I use the charging bases / cases / cables and wall plug adapters from other iroha brand items?

    Only the Wall Plug Adapters from other iroha items are compatible with this product. This charging cable is unique, and is not compatible with any other iroha items.
    The supplied Charging Case for MIKAZUKI and that of MINAMO differ slightly in shape. Please ensure that you use the appropriate Charging Case for your product.

  • Can I use other USB Cables available on the market?

    The USB Cable is a Micro USB Type B Cable. Other Micro USB Type B Cables available on the market should be compatible, but we cannot guarantee the quality of third party products.
    Please contact us should you lose your iroha USB Cable.
    ※ If there are any issues with the USB cable included with your product, it may be covered by our 1 Year Warranty, so please contact us.

  • There is no Wall Plug Adapter included. What should I do?

    The product doesn’t include a Wall Plug Adapter. Please use a wall plug adapter you have available, or purchase one for use with the product.
    The product can also be charged with a PC USB Port.
    ※ Please ensure the USB Port / Wall Plug Adapter you are using has an output of at least 5V1A to ensure no damage to either item.

  • Is there a Product Warranty?

    This product is covered by a One Year Warranty from the date of purchase.
    Please contact us if you have any problems within the warranty period.

  • How should I dispose of this product?

    Please dispose of the item according to your local disposal laws and regulations.

  • I have lost my User Manual.

    You can download all of our user manuals at our User Manuals Page below:
    User Manuals Page

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