FAQ常見問題

產品常見問題

關於iroha RIN+（HISUI・SANGO）產品的常見問題

How are the iroha RIN and iroha RIN+ different?

The iroha RIN is battery-powered, while the RIN+ is rechargeable. The RIN+ features additional vibration settings and a stronger motor, and is slightly longer than the RIN.
The iroha RIN and RIN+ both feature an elongated shape and spherical tip.
What are the differences in vibration modes between the RIN and the RIN+?

The iroha RIN has 3 vibration strengths and 1 pulse pattern. The iroha RIN+ has 4 vibration strengths and 2 pulse patterns. The RIN+ also has stronger vibrations than the RIN, thanks to its rechargeable motor.
Are there any functional differences between the colors?

The colors are purely for aesthetic difference, so please choose the color you like the most!
Can I use the iroha RIN+ in the bath?

The iroha RIN+ is fully waterproof up to 50cm (Approx. 19.65 inches.)
Please do not expose to strong water currents or depths over 50cm.
※ Use in water can expose your body to the water you are using it in. Please ensure that you are using the item in a hygienic environment.
Do I need to buy batteries for the iroha RIN+?

The iroha RIN+ is a rechargeable item and does not require additional batteries for use.
To charge, attach the included USB Cable to the Magnetic Terminal on the product and connect the USB terminal to a USB port connected to a PC or wall-plug adapter.
■ Charging Time: Approx. 120 min (5V1A Lithium Ion Polymer Battery)
■ Running Time: Approx. 90 min (Full Power)
How do I turn the product on?

Push & Hold Button on Base of Product for 3 seconds to turn ON/OFF.
※ Turning the item on or changing vibration modes during charging may interrupt the charge. Attempting to charge the item during vibration will turn on the charging lamp and the item will turn off.
How do I change the vibration modes?

After turning the item on by pressing and holding the button at the base of the product, press the button to cycle through vibration modes.
How hygienic is the iroha RIN+?

The iroha RIN+ is waterproof, meaning you can clean it easily with water. Please clean before and after every use, pat dry, and store in a hygienic place.
Can I wash the iroha RIN+ with soap?

Please wash with cold or tepid water. If using soap, please use only a mild, neutral soap.
※ Do not clean with hot water. Do not place in hot or cold water for extended periods of time.
※ Do not clean with alcohol or highly acidic/alkaline cleaners. This may cause disﬁguration of product.
Can I use the product with lubricants, lotions or oils?

Please only use water-based lubricants with the iroha RIN+.

(Caution)
※ Do not use with silicone-based lubricants, massage oils or other oils such as baby oils. This could lead to product damage, discoloration or deformation of product, and will void product warranty.
I just bought the product, but I think it might be broken.

Please look over the Troubleshooting tips in the User Manual.
If this does not resolve the issue, please contact us. (the iroha RIN+ is covered by a 1 Year Warranty.)
How should I dispose of this product?

Please dispose of the item according to your local disposal laws and regulations.
Can I use the charging bases / cases / cables and wall plug adapters from other iroha brand items?

Only the Wall Plug Adapters from other iroha items are compatible with the iroha RIN+. The charging cable for the iroha RIN+ is unique, and is not compatible with any other iroha items.
Can I use other USB Cables available on the market?

The USB Cable for the iroha RIN+ is a Magnetic USB Cable that was made solely for the iroha RIN+, and is not available elsewhere. As such, please do not buy USB Cables from other vendors for use with the iroha RIN+.
Please contact us should you lose your RIN+ USB Cable.
※ If there are any issues with the USB cable included with your RIN+, it may be covered by our 1 Year Warranty, so please contact us.
There is no Wall Plug Adapter included. What should I do?

The iroha RIN+ doesn’t include a Wall Plug Adapter. Please use a wall plug adapter you have available, or purchase one for use with the iroha RIN+. The iroha RIN+ can also be charged with a PC USB Port.
※ Please ensure the USB Port / Wall Plug Adapter you are using has an output of at least 5V1A to ensure no damage to either item.
I lost my User Manual.

You can download all of our user manuals at our User Manuals Page below:
User Manuals Page

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