FAQ常見問題

產品常見問題

關於iroha ukidama（TAKE・HOSHI・HANA）產品的常見問題

What differences are there between the iroha ukidama and other iroha brand items?

The iroha ukidama opens new avenues for self-care.
Combine vibration and light modes to tailor your experience.
Floating in the bath or glowing in bed, the iroha ukidama will help you relax wherever you are.
Bring out your radiance with the iroha ukidama. Provide gentle illumination during your bath-time, or switch to the vibration mode for either a relaxing massage or self-pleasure.
※ The iroha ukidama is not exclusively for the bath, it can also be used to relax in the bedroom before sleep.
Do iroha ukidama products with different light cover designs have different functions?

The light cover designs are purely for aesthetic differences, so please choose the color you like the most!
Can I use the iroha ukidama in the bath?

The iroha ukidama is fully waterproof up to 50cm (Approx. 19.65 inches.)
Please do not expose to strong water currents or depths over 50cm.
Do I need to buy batteries for the iroha ukidama?

The iroha ukidama is a rechargeable item and does not require additional batteries for use.
To charge, attach the included USB Cable to the Magnetic Terminal on the product and connect the USB terminal to a USB port connected to a PC or wall-plug adapter.
■ Charging Time: Approx. 60 min (5V1A Lithium Ion Polymer Battery)
■ Running Time (Full Power):
Light Only: Approx. 210min
Vibration Only: Approx. 60min
Light and Vibration: Approx. 45min
How do I turn the product on?

Push & Hold Vibration Button (flower symbol) or Light Button (round symbol) on front of Product for 3 seconds to turn respective functions ON/OFF.
※ The item will not turn on when charging. Attempting to charge the item during vibration will turn on the charging lamp and the item will turn off.
How do I change the vibration modes and light modes?

After turning the item on by pressing and holding the button at the base of the product, press the button to cycle through vibration modes.
Can the light modes and vibrations modes be used simultaneously and separately?

The vibration button and light button are separate, allowing you to use them simultaneously or separately as you desire.
How many vibration modes and light modes does the iroha ukidama have?

The iroha ukidama features 3 strengths of vibration and 1 rhythm pattern, making a total of 4 vibration modes. There are also 3 brightness levels and 1 light pattern, making a total of 4 light modes.
After turning the respective functions on by pressing and holding the buttons at the front of the product, press the button to cycle through vibration modes.
How hygienic is the iroha ukidama?

The iroha ukidama is waterproof, meaning you can clean it easily with water. Please clean before and after every use, pat dry, and store in a hygienic place.
Can I remove the light cover to clean it?

The product is designed to be waterproof. However, water may enter through the gap between the body and light cover.
Firmly squeeze the light cover from the sides. Insert a finger into the gap that forms and remove the body. Clean the cover with cold or lukewarm water and then wipe out the moisture inside. Dry the cover and then reattach it to the body.
The light cover can be reattached by hooking the cover’s edge on the groove on the body and pushing the body into it.
※ Do not pull on or twist the light cover with excessive force to avoid damaging it.
Can I wash the iroha ukidama with soap?

Please wash with cold or tepid water. If using soap, please use only a mild, neutral soap.
※ Do not clean with hot water. Do not place in hot or cold water for extended periods of time.
※ Do not clean with alcohol or highly acidic/alkaline cleaners. This may cause disﬁguration of product.
Can I use the product with lubricants, lotions, or oils?

Please only use water-based lubricants with the iroha ukidama.

(Caution)
※ Do not use with silicone-based lubricants, massage oils or other oils such as baby oils. This could lead to product damage, discoloration or deformation of product, and will void product warranty.
How many times can I use the iroha ukidama?

Product longevity varies with frequency and intensity of use. The iroha ukidama includes our one-year warranty, so please contact us should you find any problems with the item.
I just bought the product, but I think it might be broken.

Please look over the Troubleshooting tips in the User Manual.
If this does not resolve the issue, please contact us. (the iroha ukidama is covered by a 1 Year Warranty.)
How should I dispose of this product?

Please dispose of the item according to your local disposal laws and regulations.
Can I use the charging bases / cases / cables and wall plug adapters from other iroha brand items?

AC adapters for your area can be used with any iroha product. The cable is not compatible with other products with the exception of iroha RIN+. (The recharging cables for iroha ukidama and iroha RIN+ are interchangeable.)
Can I use other USB Cables available on the market?

The USB Cable for the iroha ukidama is a Magnetic USB Cable that was made solely for the iroha ukidama, and is not available elsewhere. As such, please do not buy USB Cables from other vendors for use with the iroha ukidama.
Please contact us should you lose your ukidama USB Cable.
※ If there are any issues with the USB cable included with your ukidama, it may be covered by our 1 Year Warranty, so please contact us.
There is no Wall Plug Adapter included. What should I do?

The iroha ukidama doesn’t include a Wall Plug Adapter. Please use a wall plug adapter you have available, or purchase one for use with the iroha temari. The iroha ukidama can also be charged with a PC USB Port.
※ Please ensure the USB Port / Wall Plug Adapter you are using has an output of at least 5V1A to ensure no damage to either item.
I lost my User Manual.

You can download all of our user manuals at our User Manuals Page below:
User Manuals Page

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