FAQ常見問題

產品常見問題

關於iroha zen（MATCHA・HANACHA・YUZUCHA）產品的常見問題

• How are the iroha zen and iroha stick different?

  The iroha zen and iroha stick can both be used for vibrating pleasure.
  The iroha stick has a dial for gradual adjustment of vibration strength, and soft silicone at the tip.
  The iroha zen has a button to navigate three vibration strengths and one pulse pattern, and features the same marshmallow-like Soft-Touch Silicone as the iroha and iroha+ series.

• Do I need to buy batteries for the iroha zen?

  The iroha zen runs on 2 AAA batteries.
  ※ A pair of tester batteries is included, to check if product functions properly at purchase.
  ■ Running time: Approx. 4 Hours

• Can I use the iroha zen in the bath?

  The iroha zen is fully waterproof up to 50cm (Approx. 19.65 inches.)
  Please do not expose to strong water currents or depths over 50cm.
  ※ Use in water can expose your body to the water you are using it in. Please ensure that you are using the item in a hygienic environment.

• How do I turn the product on?

  With the batteries inserted facing the correct way, press and hold the Power Button at the base to turn the product On.

• How many vibration modes does the iroha zen have?

  The iroha zen has 4 vibration modes.
  LOW / MEDIUM / HIGH / PULSE

• How hygienic is the iroha zen?

  The iroha zen is waterproof, meaning you can clean it easily with water. Please clean before and after every use, pat dry, and store in a hygienic place.

• I just bought the item and it doesn't work. What can I do?

  Please read the “Troubleshooting” section of the User Manual.
  If you feel the item is defective, please contact us here.
  ※ Product Warranty: 3 Months from Purchase

• How should I dispose of this product?

  Please dispose of the item according to your local disposal laws and regulations.

• Can I wash the iroha zen with soap?

  Please wash the iroha zen with cold or tepid water. If you wish to use soap, please ensure the soap is a mild, neutral soap.

  (Caution)
  ※ Do not remove Battery Cap when washing.
  ※ Do not boil, place in hot water, or leave product submerged for extended periods of time.
  ※ Do not wash with alcoholic or acidic substances, as this may lead to product deformation.

• Can I use the product with lubricants, lotions or oils?

  Please only use water-based lubricants with the iroha zen.

  (Caution)
  ※ Do not use with silicone based lubricants, massage oils or other oils such as baby oils. This could lead to product damage, discoloration or deformation of product, and will void product warranty.

• The Cap won't screw on properly. What can I do?

  Please align the two marks as shown below, and turn the Cap clockwise to lock it in place.

  

• Are there any functional differences between the colors?

  The colors are purely for aesthetic difference, so please choose the color you like the most!

• How do I change the vibration modes?

  Pressing the Power Button will cycle through the vibration modes.

• I lost my User Manual.

  You can download all of our user manuals at our User Manuals Page below:
  User Manuals Page

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