FAQ常見問題
產品常見問題
關於iroha MIKAZUKI・MINAMO產品的常見問題
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What are the differences between the three products?
Due to their different shapes, each can be used in a different manner.
Please view the product page for details. -
How do you turn it on/off?
Turn the power on by pressing and holding the large round button. Turn the power off by pressing and holding the small round button.
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Are batteries necessary for iroha M&M?
The iroha M&M items are rechargeable.
Connect the supplied cable and place the product in the Charging Case, taking care to properly align the buttons. Close the lid to begin charging..
※ Please note that the item will not charge until the lid is completely closed.
Charging time: Approx. 120 minutes
Running time: Approx. 90 minutes (At max speed) -
How many vibration modes are there for iroha M&M?
iroha M&M has 4 vibration modes.
LOW: Slow, soft vibration
MID: Medium range vibration
HIGH: Strong, fast vibration
PULSE: Rhythmic pulsing -
Are they difficult to operate?
You can easily control the iroha M&M with two buttons, and finding the setting you want is easy as you can cycle backwards and forwards between settings.
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The charging lamp is not on and it is not charging properly.
Please place the iroha in the charging case in the correct position before closing the lid.
(WARNING)
The supplied Charging Case for MIKAZUKI and that of MINAMO differ slightly in shape. Please ensure that you use the appropriate Charging Case for your product.
If your product is still not charging, please submit an inquiry through our Contact Page. -
How hygienic are the iroha mikazuki and minamo?
iroha M&M is made of body-safe silicone that is non-toxic to the human body.
iroha M&M is entirely washable, and it is recommended to wash it before and after use to keep clean. -
Are iroha M&M safe to use?
iroha M&M is made of body-safe silicone that is non-toxic to the human body.
iroha M&M is entirely washable, and it is recommended to wash it before and after use to keep clean. -
Are iroha M&M washable with water and soap?
Please clean the product with cold or lukewarm water. Use soap or mild detergent to clean.
(WARNING)
※Please do NOT boil or leave inside washing agents for prolonged periods of time.
※Please do NOT use Alcohol or other highly acidic or alkaline cleaners as this may cause damage to the product.
If using a toy cleaner, please ensure there is no alcohol content, as this can damage the outer layer of the iroha item. -
Is it ok to use it with lubricants?
Yes! Please be sure to use ONLY water-based lubricants.
(WARNING)
*Please do not use with silicone-based lubricants, or oil-based products such as massage oil or baby oil. Usage of these substances may result in discoloring and/or deformation of the product. -
How many times can you use iroha M&M?
Times may vary according to factors such as usage frequency and conditions, but both iroha M&M products are covered by a 1 year warranty. If a part of your iroha is broken or defective, please submit an inquiry through our Contact Page.
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How should I dispose of these items?
Disposal of silicone items and rechargeable batteries differs from location to location, so please contact your local municipality for further information.
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Can you charge the item overseas?
We can not recommend nor be held liable for use of the product outside of country of purchase due to differing electricity specifications. Doing so will void your warranty, so please refrain from using outside of the country of purchase.
(Voltage: AC 100~240V, 50/60Hz) -
I lost my User Manual.
You can download all of our user manuals at our User Manuals Page below:
User Manuals Page.
